phone skills training

• Our sales teams have enjoyed taking orders over the last 4 years.  Those days are gone and we need to react before our competitors do!  Do we track our volume of phone ups?  Appointments booked?  Appointments shown?  Phone up - Closing ratio?

Let us create a culture around the importance of professional phone skills including how your sales people and/or BDC handle all incoming sales and outbound followup calls using EASY to follow scripts and word tracks that have been proven to increase all KPI's in this arena.

Training is completed monthly with each sales person via 30 minute one on one web call.  Interactive, fun and NOT time consuming.

To keep us and your team accountable to our results, each of your sales people will receive a secret shop call at some point during the month with the results being shared to the management team as well as for revue during their next training session.

Whether at launch or after you have a team of phone pros, we host  a virtual sales meeting for the entire team where we replay the big WINs  (and maybe some of the outtakes if you see fit).